The Joint Commission uses information from a variety of sources to strengthen its oversight activities and improve the quality and safety of care in the nearly 15,000 health care organizations it accredits and certifies. Their Office of Quality and Patient Safety would like to know of any complaints regarding the quality of care at a Joint Commission-accredited health care organization. The Joint Commission encourages you to first bring your complaint to the attention of the health care organization leaders.
How to Report a Complaint to the Joint Commission
The preferred method for submitting a concern is through an online submission form as it allows for more direct, timely receipt and review of your concerns. The Joint Comission does not accept faxed or emailed submissions. When submitting the complaint, summarize the issues in one to two pages and include the name, street address and state of the health care organization. You may provide your name and contact information or submit your complaint anonymously. Providing your contact information does enable The Joint Commission to inform you about the actions taken in response to your complaint and also to contact you should additional information be needed. It is The Joint Commission’s policy to treat your name as confidential information and not to disclose it to any other panel. However, it may be necessary to share the complaint with the subject organization in the course of the complaint investigation. Do not send copies of medical records, photos or billing invoices and other related personal information. By Policy, The Joint Commission cannot accept those documents, and will shred them upon receipt. Also, The Joint Commission policy forbids accredited organizations from taking retaliatory actions against employees for having reported quality of care concerns to them.
Online
Submit a NEW patient safety event or concern
Submit an UPDATE or ASK a Question about your incident
(You must have your incident number)
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard,
Oakbrook Terrace, IL 60181